top of page

CONTACT

For any questions regarding shipping, pricing, customization, and any other needs please reach out to the email listed. We are always looking to help our customers and give them the best experience possible!

Email: jandjathletics1@gmail.com

Instagram:

jj.athletics_

Facebook:

J&J Athletics

Return Policy

Thank you for shopping with J&J Athletics. We strive to ensure that you are satisfied with every purchase from us. However, we understand that sometimes a product may not meet your expectations. Should you need to return a product, please review the guidelines below:

1. Eligibility for Returns:

  • Unused Condition: Products must be returned in their original, unused condition. We cannot accept returns of items that show signs of wear or use.

  • Proof of Purchase: A proof of purchase, such as an order number or payment receipt, is required for all returns.

  • Time Limit: You must initiate the return process within 15 days of the order delivery date.

2. Non-Returnable Items:

  • Customized Items: Products that have been customized or personalized cannot be returned unless they are defective or damaged upon receipt.

3. Return Process:

  • Contact Us: Please contact our customer service team at jandjathletics1@gmail.com to initiate a return.

  • Return Shipping: Customers are responsible for re-make shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Refund or Exchange:

  • Refunds/Exchange: Once we deem that the product was defective. We offer our customers the choice of a refund on the item or a replacement (identical item) to be shipped to them as soon as possible. 

5. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

8. Changes to This Policy:

  • J&J Athletics reserves the right to modify this return policy at any time. Any changes will be posted on our website.

If you have any questions about our return policy, please don't hesitate to contact us. Your satisfaction is our top priority.

bottom of page